What if My Passport Photo is Not Accepted?

Sorry to hear that the photo was not accepted. But don't worry, we offer a 100% guarantee.

You can request your guarantee on this page. This means you have two options:

  • Make a new photo, free of charge
  • Get a refund
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Usage Limit Reached for Photographers

To maintain fair use of our service, we’ve set a limit of checks.

For photographers with higher volume needs, please contact us about extended access options at hi@rostrio.com.

Thank you for your understanding!