Although we make every effort to ensure the smooth processing of your order, occasional errors may occur.
Normally, we dispatch the photos within a few hours (but always within 24 hours), from our offices in the Netherlands. For instance, if you place an order at 10:00 AM, the photos will be dispatched by 10:00 AM the following day.
If the photos have not arrived after one week, it may indicate a potential issue with the postal services. Kindly inform us below, and we will send you new photos without delay.
Leave your email so that we can send you a discount coupon to continue later.
To maintain fair use of our service, we’ve set a limit of checks.
For photographers with higher volume needs, please contact us about extended access options at hi@rostrio.com.
Thank you for your understanding!